Apps Privacy Policy

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Last updated: 31/03/2026

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Post-Purchase Survey (“we”, “our”, “us”) provides a Wix application designed to help merchants collect post-purchase feedback and better understand their customers.
This Privacy Policy explains how we collect, use, store, and protect personal data in connection with our app.

1. Scope
This Privacy Policy applies to:
Wix merchants who install our app
End customers who interact with surveys generated by the app

2. Information We Collect
We collect only the data necessary to operate the app.

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2.1 Merchant Data
When a merchant installs the app, we may collect:
Wix site ID
Store name
Contact email address

2.2 Customer Data
When a customer interacts with a survey, we may collect:
Order ID
Customer email address
Survey responses
Timestamp of response
We do not collect payment information or sensitive personal data.

3. How We Use Data
We use collected data strictly to:
Deliver post-purchase surveys
Associate survey responses with orders
Provide analytics and insights to merchants
Improve app performance and features
We do not use customer data for advertising or resale.

4. Legal Basis (GDPR)
If you are located in the European Economic Area (EEA), we process data based on:
Legitimate interest (to provide analytics services to merchants)
Consent, where applicable (e.g., customer responding to a survey)

5. Data Sharing
We do not sell, rent, or trade personal data.
We may share data only with:
Trusted service providers (hosting, infrastructure, email delivery)
Authorities when required by law
All providers are contractually obligated to protect data.

6. Data Storage & Security
We implement industry-standard safeguards, including:
Secure data storage
Access control
Encryption where applicable
We take reasonable steps to protect data against unauthorized access or disclosure.

7. Data Retention
We retain data only as long as necessary to:
Provide our services
Comply with legal obligations
Merchants may request deletion of their data at any time.
Customer data is automatically deleted after a reasonable retention period unless required otherwise.

8. Data Subject Rights (GDPR)
Users in the EU have the right to:
Access their personal data
Request correction or deletion
Restrict or object to processing
Request data portability
To exercise these rights, contact us at: help@lestudiodetom.com
We will respond within a reasonable timeframe.

9. Wix Platform Compliance
Our app complies with Wix requirements:
Data is used only for app functionality
No unauthorized data access or scraping
No resale of Wix user data
Data minimization principles are applied

10. Third-Party Services
We may use third-party services such as:
Cloud hosting providers
Email delivery services
These providers process data on our behalf and follow strict data protection standards.

11. International Data Transfers
If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (e.g., standard contractual clauses).

12. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted with a revised “Last updated” date.

13. Contact Information
If you have questions or requests regarding this policy: help@lestudiodetom.com

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